Return & Refund

Return, Exchange & Refund Policy

Valid Return Time Window

We accept returns and exchanges within 30 calendar days after customers receive their packages. Any return application submitted beyond this 30-day limit will be rejected without exception.

Non-Returnable & Return-Qualified Goods

Qualified returns: Unused, unwashed, undamaged merchandise with original hang tags, outer packaging and matching accessories fully intact.
Final sale non-refundable items: Clearance discounted goods, custom personalized products, swimwear, undergarments and close-fitting hygiene products.

Return Shipping Fee Allocation

Warehouse error issues (wrong item, size mismatch, defective/damaged goods on arrival): We cover all return shipping fees and issue a free prepaid return label after your request gets approved.
Personal preference returns (dislike, unsuitable fit, changed mind): Buyers need to bear return shipping expenses. A fixed $5.99 restocking fee will be deducted from your final refund amount.

Refund Issuance Time

After our warehouse receives, inspects and verifies your returned items, refunds will be processed to your original payment channel within 5–9 business days. The exact arrival time of funds depends on the processing speed of your bank or payment platform.

Damaged Goods Special Support

If the product arrives broken or defective, you only need to provide clear photos of the outer package and damaged items within 7 days of receiving the parcel. We support full refunds without requiring you to send back defective products.